Terms of Service

Store Name: Stitch Mode

Website: https://stitchmode.store

Welcome to Stitch Mode! Please read these Terms of Service carefully before accessing our website or purchasing our digital products.

1. Agreement to Terms

This website is operated by Stitch Mode. Throughout the website, the terms "we," "us," and "our" refer to Stitch Mode.

By visiting our website or purchasing our digital products, you agree to comply with these Terms of Service and our published policies.

If you do not agree with these terms, please discontinue using our website.

2. Online Store Terms

By using our website, you confirm that you are at least the age of majority in your jurisdiction or have permission from a parent or legal guardian.

You agree not to use our website or products for unlawful purposes, violate intellectual property rights, or interfere with website security.

We reserve the right to restrict access when these Terms are violated.

3. Digital Products & Downloads

Stitch Mode specializes in digital cross-stitch patterns and downloadable designs.

• All products are delivered electronically.

• No physical products or stitching materials are shipped.

• Digital downloads are generally available after successful payment.

• Customers are responsible for providing a valid email address.

• Download availability may occasionally be affected by technical issues.

If you experience difficulties accessing your files, please contact our support team.

4. Product Information

We strive to provide accurate product descriptions, images, and information.

However, actual colors and appearance may vary depending on your device, screen settings, and printing equipment.

Please review product descriptions and included file details carefully before purchasing.

5. Pricing & Payments

All prices are displayed in United States Dollars (USD) unless otherwise stated.

We reserve the right to update prices, discounts, and promotional offers without prior notice.

Payments must be successfully completed before digital files are made available.

For additional information, please review our Payment Policy.

6. Refunds & Exchanges

Due to the nature of digital products, all sales are generally final once files have been downloaded or accessed, except where required by applicable law.

If you receive an incorrect, defective, or inaccessible file, please contact us within 30 days of purchase.

We will review your request and assist with resolving the issue or providing a replacement file where appropriate.

Please refer to our Refund & Returns Policy for complete details.

7. Copyright & Intellectual Property

All digital patterns, designs, images, and website content are protected by applicable intellectual property laws.

Unless otherwise stated in the product description or accompanying license, purchased digital files are provided for personal, non-commercial use only.

Customers may not:

• Resell, redistribute, or share purchased digital files.

• Upload purchased patterns to other websites or platforms.

• Claim our designs as their own.

• Reproduce or distribute digital patterns commercially without permission.

Purchasing a digital product does not transfer copyright or ownership of the design.

8. Billing & Account Information

Customers agree to provide accurate and complete billing, payment, and contact information.

We reserve the right to review, decline, or cancel orders involving suspected fraud, unauthorized payments, or violations of these Terms.

9. Third-Party Services

Our website may use third-party payment processors, digital delivery services, and other tools.

These services may operate under their own terms and privacy policies.

Stitch Mode is not responsible for third-party websites or services beyond our reasonable control.

10. Personal Information

Your use of our website and submission of personal information are governed by our Privacy Policy.

We take reasonable measures to protect customer information and support secure online transactions.

11. Errors & Inaccuracies

Occasionally, our website may contain errors relating to product descriptions, prices, promotions, or other information.

We reserve the right to correct inaccuracies, update information, or cancel affected orders where appropriate.

If an order is cancelled after payment, any applicable refund will be processed to the original payment method.

12. Prohibited Uses

You may not use our website or products to:

• Violate applicable laws or regulations.

• Infringe copyright or intellectual property rights.

• Distribute malicious software or harmful code.

• Attempt unauthorized access to our systems.

• Engage in fraudulent or abusive activities.

• Redistribute or resell digital products without authorization.

Violations may result in restricted access or order cancellation.

13. Disclaimer & Limitation of Liability

We strive to provide reliable digital products and website services but cannot guarantee uninterrupted or error-free access.

Our website and products are provided on an "as available" basis, subject to warranties and rights that cannot legally be excluded.

To the fullest extent permitted by applicable law, Stitch Mode is not responsible for indirect or consequential losses resulting from the use of our website or digital products.

Nothing in these Terms excludes or limits rights or liabilities that cannot lawfully be excluded.

14. Indemnification

To the extent permitted by applicable law, you agree to indemnify Stitch Mode against claims, losses, or reasonable expenses arising from your unlawful use of our services, infringement of third-party rights, or violation of these Terms.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.

16. Termination

We reserve the right to suspend or terminate access to our services if a customer violates these Terms.

Termination does not affect payment obligations or other rights that arose before termination.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy, Payment Policy, and Refund & Returns Policy, constitute the agreement governing your use of our website and digital products.

18. Governing Law

These Terms are governed by applicable laws, subject to any mandatory consumer protection rights that apply in the customer's jurisdiction.

19. Changes to Terms

Stitch Mode reserves the right to update these Terms of Service when necessary.

Any changes will be published on this page. Continued use of our website after updated Terms take effect constitutes acceptance to the extent permitted by law.

20. Contact Information

If you have questions about these Terms, your orders, or digital downloads, please contact us.

Thank you for choosing Stitch Mode! We appreciate your trust and look forward to supporting your creative journey.