📥 Shipping & Digital Delivery Policy

Instant Digital Downloads • No Shipping Fees • Easy Access

At Stitch Mode, we specialize in digital cross-stitch patterns and downloadable designs. All our products are delivered electronically, allowing you to access your purchased files quickly and conveniently.

🚚 1. No Physical Shipping

Stitch Mode is a 100% digital products store.

• All products are delivered digitally.

• No physical products or packages are shipped.

• No shipping address is required for delivery.

• No shipping or handling fees apply.

• No tracking numbers are provided.

Please Note: Purchases include digital files only. Printed patterns, fabric, threads, needles, and other stitching materials are not included.

📥 2. Instant Digital Delivery

Our digital products are generally available for instant download after successful payment.

Once your purchase is completed:

1. You will receive an order confirmation.

2. Your download links will typically appear on the order confirmation page.

3. Download instructions or links may also be sent to your registered email address.

4. You can download and save your purchased files to a compatible device.

Most orders are delivered automatically within minutes. Occasionally, payment verification or technical issues may cause delays.

💰 3. Delivery Cost

All digital products are delivered electronically at no additional shipping cost.

Digital Delivery Fee: FREE ($0.00)

There are no physical shipping charges, packaging fees, or carrier fees.

⏱️ 4. Order Processing Time

Digital orders are typically processed automatically after successful payment confirmation.

Processing Time: Usually immediate

Estimated Delivery: Within minutes after payment approval

Delivery Method: Digital download

Availability: 24 hours a day, 7 days a week

Some orders may require additional payment verification before download access becomes available.

📧 5. Download Email & Order Confirmation

Please provide a valid and accessible email address during checkout.

Your email address may be used to send:

• Order confirmations

• Digital download links

• Payment notifications

• Important purchase updates

• Customer support responses

If you do not receive your email, please check your spam, junk, or promotions folder before contacting us.

💻 6. Downloading Your Files

After purchasing, you can download your digital files using the link provided.

Our cross-stitch patterns are generally supplied in PDF format, although file formats may vary by product.

Please review the product description for details about the included files and compatible software.

We recommend saving a copy of your purchased files to your device for future personal use.

⚠️ 7. Missing or Failed Downloads

If you experience any problems accessing your purchased digital files, please contact our customer support team.

Common issues include:

• Missing download emails

• Expired or inaccessible download links

• Files that will not open

• Incorrect or incomplete digital files

• Download errors or technical difficulties

Please include your order number, email address used at checkout, and a brief description of the issue.

Our team will assist you and provide replacement download links when appropriate.

🌎 8. International Digital Delivery

Stitch Mode serves customers in the United States and internationally, subject to checkout and payment availability.

Since all products are delivered electronically, there are no international shipping fees or physical delivery restrictions.

🔄 9. Refunds & Digital Products

Due to the nature of digital products, all sales are generally final once files have been downloaded or accessed, except where required by applicable law.

If you receive an incorrect, defective, or inaccessible file, please contact us within 30 days of purchase.

For complete information, please review our Refund & Returns Policy.

📞 10. Contact Us

If you need help with your order, download links, or digital file access, we're always happy to assist.

❤️ Our Commitment

At Stitch Mode, we are committed to making your digital shopping experience simple, secure, and convenient.

We strive to ensure that every customer receives their purchased patterns quickly and can access their files without unnecessary complications.

Thank you for choosing Stitch Mode. Happy Stitching! 🧵