Privacy Policy

Store Name: Stitch Mode

Website: https://stitchmode.store

Last Updated: October 23, 2026

At Stitch Mode, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, purchase digital products, or contact our customer support team.

Our online store is powered by Shopify, which helps us provide secure shopping and digital product services.

1. Information We Collect

When you visit or make a purchase from Stitch Mode, we may collect the following information:

• Personal Information: Name, email address, phone number, and billing address.

• Payment Information: Payment method, transaction details, and payment confirmation.

• Order Information: Purchased digital products, order history, and download-related details.

• Account Information: Login details, account preferences, and settings.

• Technical Information: IP address, browser type, device information, and website activity.

• Customer Communications: Messages, inquiries, and support requests.

We collect only the information necessary to operate our store, provide our services, and fulfill legitimate business purposes.

2. How We Use Your Information

We may use your personal information to:

• Process payments and complete digital product orders.

• Deliver purchased digital files and download links.

• Send order confirmations and important notifications.

• Provide customer service and technical assistance.

• Improve our website and shopping experience.

• Prevent fraudulent transactions and unauthorized activity.

• Send promotional communications where permitted.

• Comply with applicable legal obligations.

3. Payment Security

Stitch Mode uses trusted third-party payment providers to process transactions.

Payment information is handled through secure payment systems. We do not directly store complete credit or debit card details on our store servers.

While we take reasonable precautions to protect your information, no online system can guarantee absolute security.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and understand how visitors interact with our store.

Cookies may help us:

• Remember shopping cart contents and preferences.

• Improve website performance.

• Analyze website traffic and customer interactions.

• Provide relevant advertisements and promotional content.

You can manage cookies through your browser settings and any privacy controls available on our website.

5. Sharing Your Information

We may share necessary personal information with trusted third parties, including:

• Shopify: For website hosting and store operations.

• Payment Providers: To securely process transactions.

• Digital Delivery Services: To provide purchased download files.

• Analytics Providers: To understand website performance.

• Advertising Partners: To support relevant marketing where permitted.

• Legal Authorities: When required by applicable law.

We do not sell customer contact lists directly to data brokers. However, certain advertising-related disclosures may qualify as a sale or sharing of personal information under applicable privacy laws.

6. Shopify & Third-Party Services

Our store operates using Shopify, which may collect and process personal information to provide and improve its services.

Shopify may process information according to its own privacy practices.

For more information, please review the Shopify Consumer Privacy Policy.

You may also manage certain privacy rights through the Shopify Privacy Portal.

7. Digital Products & Order Information

Stitch Mode sells digital cross-stitch patterns and downloadable designs only.

We use your order information to process purchases, provide access to purchased files, and assist with download-related issues.

No physical products are shipped, and shipping information is generally not required for digital delivery.

8. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of eligible personal information.

• Request a copy of your personal data.

• Opt out of certain targeted advertising activities.

• Withdraw consent where applicable.

To exercise your rights, please contact hello@stitchmode.store.

We may request identity verification before processing certain requests.

9. Do Not Sell or Share My Personal Information

Depending on your location, you may have the right to opt out of the sale or sharing of personal information for targeted advertising.

To submit an opt-out request, contact:

Email: hello@stitchmode.store

Subject: Privacy Opt-Out Request

We recognize Global Privacy Control (GPC) signals where required by applicable law.

10. Data Security & Retention

We use reasonable security measures to protect personal information against unauthorized access, disclosure, or misuse.

We retain customer information only as long as reasonably necessary for order management, customer support, legal compliance, dispute resolution, and legitimate business purposes.

11. Children's Privacy

Our website is not intended for children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children without appropriate authorization.

If you believe a child has provided personal information, please contact us to request its review or deletion.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of websites outside our control.

We recommend reviewing their privacy policies before providing personal information.

13. International Customers

Stitch Mode serves customers in the United States and internationally.

Your personal information may be processed or stored in countries other than your country of residence through Shopify and our service providers.

Where required, we use applicable legal safeguards for international data transfers.

14. Marketing Communications

We may send promotional emails, product updates, and special offers where permitted by law.

You can unsubscribe from marketing emails at any time using the unsubscribe link provided in those messages.

You may still receive essential communications related to your orders, purchases, and account.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business operations, or legal requirements.

Any updates will be published on this page with a revised date.

16. Contact Us

If you have questions, concerns, or requests regarding your personal information, please contact us.

Thank you for trusting Stitch Mode. We are committed to protecting your privacy and providing a safe, secure, and reliable digital shopping experience.